The dog owner and GM of a big retail establishment faced a dilemma about whether his lengthy-time yard manager was still being the best person to do the job. The company progressively relied on supplying superior customer support to be able to compete on the market. Lately, the dog owner had placed an individual friend at the same time being an assistant towards the yard manager. This new addition had proven a genuine talent for developing employees and driving performance enhancements. Consequently, customer support feedback had drastically enhanced. The dog owner recognized the assistant took over as real leader from the yard. He wondered how you can keep your momentum from the changes going while still showing due respect to some loyal worker.
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