Case ID: 606015
Solution ID: 35868

Pharmacy Service Improvement at CVS A Case Solution

Case Solution

CVS's retail pharmacy procedures are functioning poorly and dissatisfying clients. Many clients are defecting consequently. A pharmacy service improvement team has recorded the present prescription fulfillment process, its exception rates, and also the problems produced by exceptions. The organization must now choose how to alter this method, and just what information system changes to create meant for the remodeled process.


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