Case ID: SM187
Solution ID: 6939

Xerox and Affiliated Computer Services ACS Case Solution

Case Solution

In Feb 2010, Ursula Burns CEO of Norwalk, Connecticut-based Xerox Corporation ended her first large move, just seven several weeks after climbing to the peak place. Xerox-a document technology, software, services, and supplies company, had acquired Dallas-based Affiliated Computer Services (ACS), a significant global player running a business process outsourcing (BPO) and knowledge technology services. Buying symbolized a bold move by Xerox into business process outsourcing, and also the latest make an effort to transform Xerox from the manufacturer of equipment for your office right into a provider of economic services. Burns contended when she and her team could effectively mix Xerox and ACS, the organization could achieve $100 million in synergies within the newbie alone, with significant future growth prospects. Exterior viewers and experts, however, could be hard to convince, though, as numerous contended that Xerox faced a constant fight. This case explores Xerox's rationale for obtaining ACS and just how Burns planned to attain her vision of growth and expansion for an organization well-known for, but somewhat limited by its research and technology abilities.

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